POLICIES

Our goal is to maintain a safe, fair, and relaxing environment for every guest. Please review the following policies before your appointment. 

We understand life happens. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

• Cancellations with less than 24 hours’ notice may incur a fee up to the full-service amount.
• No-call / no-show appointments will be charged the full amount.
• Repeated last-minute cancellations may require prepayment for future appointments.

Providing notice allows us to offer your appointment time to another client.

To respect all guests and keep our schedule on time:

• Arriving late may shorten your session.
• The full-service fee still applies, even if the session is shortened.
• If you are more than 15 minutes late, your appointment may need to be rescheduled.

We always try to accommodate you when possible.

We follow strict Texas and TDLR hygiene standards to ensure safety for clients and staff.

Please reschedule your appointment if:

• You are sick (fever, cough, cold, flu, stomach illness)
• You have a contagious condition
• You have an injury that requires medical clearance

Our Commitment to Cleanliness

• Fresh, clean linens are used for every client
• All equipment and surfaces are sanitized between sessions
• Therapists wash and sanitize their hands before and after each service
• Treatment rooms are disinfected throughout the day

These steps follow TDLR Sanitation & Safety Rules (Title 16, Texas Administrative Code, Chapter 117).

To comply with Texas law:

• Draping is mandatory at all times. Only the specific area being treated will be undraped.
• Therapists are prohibited from working on the breast tissue of female clients unless properly trained and with written consent.
• Any inappropriate behavior will result in the immediate termination of the session and full payment will be required.
• TDLR mandates that sexual misconduct is strictly prohibited.

This ensures a professional and safe environment for clients and providers.

Before your session, you may be asked to complete an intake form.

Clients must disclose:

• Health conditions
• Recent injuries
• Medications that affect pressure, circulation, or sensitivity
• Pregnancy
• Allergies (especially to oils, lotions, or scents)

This information ensures safe, effective treatment.

In accordance with state standards:

• Guests under 18 must have a parent or legal guardian sign a consent form.
• A parent or guardian must remain on-site for the entire appointment.
• Some services may not be available for minors based on therapist training, state guidelines, and safety considerations.

Prenatal massage is performed only by trained therapists and is generally available after the first trimester, unless cleared by a healthcare provider.

Please notify us when booking so proper accommodations can be made.

• Payment is due at the time of service.
• Gratuity is optional but appreciated and typically ranges from 15–25%.

We accept major forms of payment; details may vary by location. 

• Gift certificates do not expire.
• They are non-refundable but may be transferred to another person.
• Lost or stolen gift certificates may not be replaced unless proof of purchase is provided.

We reserve the right to refuse service to any client if:

• The client appears to be under the influence of drugs or alcohol
• The client demonstrates inappropriate behavior
• The therapist determines the treatment is unsafe or contraindicated
• The client is ill or contagious
• The client refuses required draping

This is consistent with Texas health and safety standards for massage establishments.

Any personal information you provide, including contact details, intake forms, or medical disclosures, will be kept confidential and used only for scheduling and treatment purposes.

We do not share or sell client information.

Texas Massage and Spa adheres to all regulations set forth by the Texas Department of Licensing & Regulation (TDLR).

Clients may access the TDLR consumer information page or submit a complaint at:
https://www.tdlr.texas.gov/complaints/

In accordance with Texas law and ADA guidelines:

• Only trained service animals are allowed in the facility.
• Emotional support animals are not permitted in treatment rooms.

To maintain a safe environment:

• Clients exhibiting illness may be asked to reschedule
• Staff are required to stay home if unwell
• Sessions may be postponed if a medical condition requires clearance

Massage therapy is not a substitute for medical care. Therapists do not diagnose or prescribe.

If you have a medical condition, please consult your healthcare provider before receiving bodywork.